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Help Section
Welcome to the Sporting Index Help section. You should find the answers to most queries regarding our website and betting with us by selecting from the links below. If you are looking for specific help on how to spread bet, check out our Training Centre.

If your question isn't covered here, just contact us and we'll endeavour to include it in this section.


To download a PDF of our full Account Operating and Sports Rules, effective from Friday 13 November 2009, click here.


If you're having any problems opening our Account Rules, download the latest version of Adobe Reader by clicking here.

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Complaints procedure
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Disclaimer
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18+ only



Jargon Buster

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An A-Z of Sporting Index terms



How to Contact Us

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By email
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By freephone
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By post
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Media enquiries
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Handling your queries
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More about us



Our Service Commitment

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A personal mesaage from Sporting Index's CEO.



Top Six Most Frequently Asked Questions (FAQs)

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What do I do if I have forgotten my account number/username/password?
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How do I withdraw funds from my account?
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How do I add or amend a card on my account?
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What is stop loss, how does it work or can I change or remove it?
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I think a bet may have been settled incorrectly. What should I do?
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Can I be sure the Sporting Index website is secure?



New to Sports Spread Betting

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Where can I learn more about sports spread betting?
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Isn't spread betting risky?
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How do I apply for an account?
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Can I bet once an event has started?
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Will I get confirmation of my bets?
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How do I receive my winnings?
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Is Sporting Index open for business 24 hours a day?
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Is there any incentive for opening an account with Sporting Index?
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Is there any incentive for introducing a friend to Sporting Index?



Account Information and Payments

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How do I apply for an account?
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What types of account are available?
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How do I deposit funds into my account?
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Why is my card payment being declined and what can I do to resolve it?
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How do I withdraw money from my account?
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How do I add/amend my card details?
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How do I check my account balance?
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What's the difference between margin and trading balances?
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Why is my bet being declined when I have enough funds in my account?
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What is the minimum stake?
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How do I check my account history?
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What do I do if I discover a discrepancy in my account history?
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How do I change my password?



Virtual Games

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What are Sporting Index's virtual games?
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What is the difference between a sports spread bet and a virtual game spread bet?
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If there is no trader involvement how is a prediction made?
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How does the random number generator work?
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How do you know the numbers generated are genuinely random?



Other Sporting Index Trading Platforms

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Bet over the phone
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Bet via your mobile



Technical Stuff

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What are the minimum system requirements for using the website?
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Does the site use cookies?
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I can't view the website properly - what do I do?
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Why can't I view the website properly on my widescreen laptop?
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I am having technical problems - what do I do?
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How can I stop Sporting Index emails going into my spam folder?



Betting Responsibly

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Our commitment
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Our code of conduct
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Age verification
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Advertising and promotional material
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Client accounts and trading limits
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Self-exclusion
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Social Responsibility
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Monitoring and complaints
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Recognising a betting problem
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How to identify a betting problem
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How to get help



Privacy Policy

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Introduction
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Information that we collect
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Disclosure of your information
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Third-party practices
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Changes to our privacy policy
 


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