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Chat to one of our customer support agents here
Drop us a line at [email protected] and we will respond as soon as possible. If you include a contact telephone number we can always call you back at a convenient time.
Call our Customer Services Team on 08000 96 96 07 (+44 207 840 4050 from outside the UK).
Please feel free to Tweet us @AskSPIN with any questions or queries that you may have.
You can write to us at:
Sporting Index Ltd,
For all press and media enquiries please contact Bill Esdaile at Square in the Air PR on 07721 678 375 or email [email protected] .
All direct applications should be emailed to [email protected] For all agency enquiries please email [email protected] .
Handling your queries:
Customer satisfaction is our number one priority and we pride ourselves on the level of service we provide. All queries regarding accounts should be communicated in the first instance to our Customer Services Team who are always on hand to resolve any issues you may have. We strive to resolve all issues as quickly as possible.
If you wish to write to us our postal address is above.
Any query should be made within 14 days of receipt of bet settlement. Unfortunately no query with regard to purported missing or erroneous bets can be entertained unless you can provide reasonably accurate details of the time and date of the purported bet.
If you believe your complaint cannot be settled by us you may refer the complaint to: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, UK. Tel: 0845 080 1800. Our full complaints procedure is detailed here.
Fixed Odds In-Play Information may be subject to delay:
Sporting Index make every effort to ensure that Bet In Play information displayed is correct.
This information is intended as a guide only. Sporting Index accept no liability for any statistical information being out of date or incorrect.
For the purposes of In Play betting, customers should be aware that data supplied as live may be delayed. The extent of delay may vary between customers, depending on the setup through which they are receiving data. If you have any more questions about this please contact Customer Services.
More about us:
This website is operated by Sporting Index Ltd, a company registered in England and Wales with company number 2636842, whose registered office is: Gateway House, Milverton Street, London, SE11 4AP. Sporting Index Ltd is authorised and regulated in the UK by the Financial Conduct Authority (registration number 150404). Sporting Index has no other representatives established in any other country outside the United Kingdom. If you wish to know more about Sporting Index, check out the 'About Us' section.